Upon receiving your whip, if it is not turning on, please be sure of a few things:
* You are pressing down on the button for 3 - 5 seconds to turn the whip on (and off)
*The battery is inserted correctly inside the chamber
*Your whip's battery is charged completely using the USB cable and charger that came with your whip. The whip DOES NOT always come fully charged, so please be sure to juice it up before you play!
*All of the parts are screwed together completely. If you swing your whip around from the fibers like a rope dart and experience a disconnect in illumination, it is because the battery is temporarily being pulled away from connecting to the hardware. Please limit swinging your whip around from the fibers!